Privacy Policy

1. Introduction

At SendStorm, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using SendStorm, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe and PayPal)
• Account credentials (username, password)
• VAT identification numbers (if applicable)

Design and Content Information

When you use our services, we collect:

• Images and artwork you upload for printing
• Design preferences and saved designs
• Order history and specifications

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and links clicked
• Date and time of visits
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Process payments and prevent fraud
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations and enforce our terms
• Calculate and collect applicable taxes

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors (Stripe, PayPal) to process transactions
• Printing and fulfillment partners to produce and ship your orders
• Shipping carriers to deliver your orders
• Cloud hosting providers to store data
• Email service providers to send communications

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.

Business Transfers

If SendStorm is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account information: Retained while your account is active and for 3 years after closure
• Order information: Retained for 7 years for tax and accounting purposes
• Marketing communications: Retained until you unsubscribe
• Design files: Retained while your account is active unless you delete them

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your information to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us through your account settings or our customer support.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Social Media Authentication

If you sign in using Google or Facebook, we receive basic profile information from these services. We only collect information that you authorize through these platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Through our help page and customer support system
• Via your account settings for data access and deletion requests